Ted's Health

"Superb service that is designed to enhance the health and wellbeing of men. Properly supervised by doctors specialist in men's health, one of whom wrote the text book on the subject. Professional, effective and with excellent support from real people."

"My experience with Ted’s Health was not just disappointing, but genuinely worrying. I used their service for blood testing and was provided with incorrect results. Given that clinical decisions and personal health choices are made on the back of this information, this is not a minor administrative error – it is a fundamental failure of a healthcare service. What troubled me most was not only that the result was wrong, but how it was handled afterwards. There was no clear ownership of the mistake, no proactive reassurance, and no sense of urgency about addressing the potential impact. I was left to chase explanations and clarification rather than being supported through what should have been treated as a serious issue. For a private provider that presents itself as a premium, clinically led alternative, this lack of rigour and accountability is unacceptable. Blood tests need to be accurate, reliable and communicated with absolute clarity. When something goes wrong, patients should not be left questioning whether they can trust anything they’ve been told. The overall experience seriously undermined my confidence in Ted’s Health. Healthcare is built on trust, and once that trust is lost, glossy branding and convenience tools count for very little. Based on my experience, I would strongly caution anyone considering this service to think very carefully before relying on it for test results or medical guidance. I would not use Ted’s Health again, nor could I recommend it to others."

"I used Ted’s health for a blood test and it was a great experience. The at-home test was easy to use and stress free. The doctor was knowledgeable and answered all my questions well. The treatment was confirmed quickly and the medication arrived in two days. The whole process was efficient and streamlined."

"In short, an inordinately long wait for a treatment program that was never delivered. The staff I've interacted with have been very helpful, but it's in stark contrast to the poor service received overall, meaning I cannot recommend. Full account below. I started my journey with Ted's Health on the 15th June, purchasing an initial test that arrived fairly promptly, which confirmed I had low testosterone and was eligible for treatment. A month later, after a very informative consultation with a very professional clinician I was prescribed my treatment plan and all seemed to be going well. I paid up for 3 months of treatment on the 12th of July and received a confirmatory blood test a few days later, and then things slowed down. The first of these blood tests came back void and I chose to receive another in the post. A month went by before I received the second kit, and although it contained all the necessary items, it was missing the printed labels for the sample tubes, so I wrote out my own with all the information required, and sent it off immediately. Another month went by, with no news from Ted's Health so I enquired by email. Credit where credit's due, the customer service was great once it came through; apologetically informing me the test was rejected because the lab needed the printed labels which weren't included, and offering me a free nurse-collected, confirmatory blood test. It was several weeks before this visit could be booked, for the 8th September, but everything went accordingly. The next news I got was a bank notification on the 16th September for a refund of my treatment plan, minus the cost of the 'free' nurse blood test. I checked the website to see that my test results have come back with my testosterone registering just on the 'normal' side of the 'low' cusp, although other scores, particularly my very high prolactin levels, are clearly not normal. The results from the rejected second test had also appeared, meaning the 3rd was unnecessary. Long story short, I've paid £100 on tests, and waited 3 months for nothing; I will clearly have to adress my hormone imbalance elsewhere."

"Didn't even bother to turn up for either of my phone appointments. Terrible customer service."